sky365 Privacy Policy

1Introduction

sky365 ("we," "us," "our") operates the online gaming platform at sky365.vu, which is intended for players in the Philippines. We are committed to protecting the privacy and personal data of every player who creates an account or interacts with our platform.

This Privacy Policy explains what information we collect, why we collect it, how it is stored and protected, and what your rights are in relation to that information. By registering an account and using sky365, you acknowledge that you have read this policy and agree to the practices described within it.

2Information We Collect

When you register and use sky365, we collect the following categories of personal information:

Category	Examples	Why We Collect It
Identity Data	Full name, date of birth, government-issued ID	Account registration and KYC verification
Contact Data	Email address, mobile number	Account communications, OTP delivery, support
Financial Data	Payment channel used, transaction amounts in PHP	Processing deposits and withdrawals
Technical Data	IP address, device type, browser, session logs	Security monitoring, fraud prevention
Usage Data	Games played, bets placed, pages visited	Platform improvement, responsible gaming monitoring
Communications Data	Support chat logs, emails sent to our team	Resolving queries, improving service quality

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or political opinions. We also do not store your full payment credentials — transactions are processed through secure third-party payment channels.

3How We Use Your Information

sky365 uses your personal information only for legitimate, stated purposes. These include:

• Account management — creating and maintaining your player account, verifying your identity, and processing your requests.
• Transaction processing — facilitating deposits and withdrawals in Philippine Peso through your chosen payment channel.
• Security and fraud prevention — monitoring for suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
• Responsible gaming — identifying patterns that may indicate problem gambling and applying protective measures where appropriate, in line with our Responsible Gaming policy.
• Platform improvement — analysing usage data in aggregate to improve game performance, page experience, and overall platform quality.
• Communications — sending you account-related notifications, transaction confirmations, and support responses. We may also send promotional updates if you have opted in to receive them.
• Legal compliance — meeting obligations under applicable laws and cooperating with lawful requests from relevant authorities.

sky365 does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

4Sharing Your Information

sky365 does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Payment processors — your transaction details are shared with payment service providers to process your deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification providers — during KYC, your identity documents may be processed by a third-party verification service to confirm your identity and age.
• Technology and infrastructure partners — service providers who help us operate and maintain the platform (such as hosting, analytics, and security services) may access data on a need-to-know basis and are bound by confidentiality obligations.
• Legal and regulatory obligations — we may disclose your information if required to do so by law, court order, or other lawful authority. We will not notify you of such disclosures where prohibited by law.

Any third party that receives your data is required to handle it securely and to use it only for the specific purpose for which it was shared. sky365 remains responsible for ensuring that data shared with processors is treated in a manner consistent with this policy.

5Data Retention

sky365 retains your personal information for as long as your account is active and for a reasonable period after account closure, as required for legal, financial, and operational purposes. Specific retention periods may vary depending on the type of data:

• Account registration and identity data is retained for the duration of the account relationship and for a period thereafter to meet legal obligations.
• Financial transaction records are retained as required for accounting, anti-money laundering, and dispute resolution purposes.
• Support communications and interaction logs are retained for a period sufficient to resolve disputes and improve service quality.

When personal data is no longer needed for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

6Security Measures

Protecting your data is a core responsibility at sky365. We apply a combination of technical and operational measures to reduce the risk of unauthorised access, disclosure, or loss of your personal information. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Password hashing — your account password is never stored in plain text.
• OTP-based verification for sensitive account actions such as withdrawals and password changes.
• Access controls that limit internal access to personal data to authorised personnel only.
• Regular security assessments and monitoring of platform infrastructure.

While sky365 takes data security seriously, no online platform can guarantee absolute protection against all threats. You play an important role in keeping your account secure — use a strong, unique password and never share your login credentials or OTP with anyone.

7Cookies and Tracking

sky365 uses cookies and similar tracking technologies to make the platform work properly and to understand how players interact with it. The main types of cookies we use are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and remember your preferences during a visit.
• Analytics cookies — used to collect aggregated, anonymous data about how players navigate the platform. This helps us identify areas for improvement.
• Security cookies — used to detect and prevent fraudulent or abnormal activity on accounts.

Cookies do not contain your password, financial details, or any information that could be used to identify you outside of the sky365 platform. You can manage or disable cookies through your browser settings, but please note that disabling essential cookies may prevent some parts of the platform from working correctly.

8Your Rights

As a sky365 player, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal information we hold about you.
• Right to correction — if any of your personal details are inaccurate or outdated, you may request that we update them.
• Right to deletion — in certain circumstances, you may request that your personal data be deleted. Note that some data must be retained for legal or financial compliance reasons even after account closure.
• Right to object — you may object to the use of your data for marketing communications at any time. To opt out of promotional messages, contact our support team.
• Right to data portability — you may request your personal data in a commonly used format where technically feasible.

To exercise any of these rights, contact the sky365 support team through your account or by writing to [email protected]. We will respond to your request within a reasonable period. Note that we may need to verify your identity before processing certain requests.

9Minors and Age Verification

sky365 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. During registration, all players are required to confirm their age. sky365 may request government-issued ID to verify that a player meets the minimum age requirement at any point.

If we discover that an account has been created by a person under 21, that account will be suspended immediately. Any funds deposited will be reviewed and handled in accordance with our Terms and Conditions. If you believe that a minor has created an account on sky365, please contact our support team promptly.

10Third-Party Links

The sky365 platform may reference or display content from third-party sources in certain contexts. sky365 is not responsible for the privacy practices or content of any external website or service. This Privacy Policy applies only to information collected directly through the sky365 platform at sky365.vu.

11Changes to This Policy

sky365 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, the updated policy will be published on this page with a revised effective date at the top. For significant changes, we may also notify registered players through account notifications or email.

Continued use of the sky365 platform after a revised policy has been published constitutes your acceptance of the updated terms. We encourage you to check this page periodically to stay informed about how we protect your data.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please reach out to the sky365 support team through the help section within your account, or write to us at [email protected].

Please include your registered username and a clear description of your query or request so we can respond efficiently. All privacy-related requests are handled with appropriate care and discretion.